We spent approximate $185,000 to remodel the entire 1,450 square foot second floor of our home. All in all, D Michael Design did an exceptional job. Winston Churchill reputedly declared: “Democracy is the worst form of government, except for all the others.” Accordingly, I now declare D Michael Design the worst general contractor, except for all the others. Reality dictates that no large scale project can ever be flawlessly executed. Accordingly, the real measure of success is how the inevitable problems are addressed. In THAT regard, Dave Peters was indeed flawless. Dave was always committed to getting it right, never sidetracked with excuses. Time and again, Dave tackled the inevitable problems and made things right. Starting in mid-September 2017, we met at least once per week to develop our design, select materials, and document a very detailed work order that listed tasks and costs. The project commenced in early November 2017 and culminated in early April 2018. For over five months, Dave was at our home virtually every weekday morning to let us know exactly what would be happening that day and to inspect the quality of the previous day’s work. Always good-humored, he was never defensive when we’d point out inevitable shortcomings; he simply made sure the sub-contractors did it again—and sometimes, yet again—until they got it RIGHT. And sometimes HE identified shortcomings we had missed, and made sure they got corrected. The project was tackled in two phases that enabled us to continue to live in our home throughout construction. The first phase tackled the master bedroom, bath, and closet. Walls were moved, ceilings raised, and more. A lot of design had to be done “on the fly” as hidden infrastructure had to be accommodated. In some instances pipes and HVAC infrastructure were relocated to accommodate our preferred design. In other instances we worked together to devise innovative work-arounds. In the end, it all came together with spectacular results. Dave’s pleasant demeanor and constructive attitude made it an enjoyable, teamwork process that might otherwise have been a disastrously contentious and stressful debacle. The second phase involved a bedroom, hallway bathroom, craft room, and office. This phase was not as complex design-wise, but received no less conscientious effort from Dave. In the past, I have dealt with owner-contractors who at the outset gave me their “personal number” so I could reach them anytime. However, once the project commenced, they didn’t answer calls or respond in a timely manner. Not so with Dave. He always responded immediately, cheerfully, and helpfully. I have no doubt that I could have easily found another contractor at a significantly lesser cost. But I also have no doubt that I could never have found as good a VALUE in terms of commitment to excellence, responsiveness, and a stress-free experience.
Description of work:
Remodeled the entire 1,450 square foot second floor of our home consisting of master bedroom, master bathroom, master closet, hallway bathroom, bedroom with closet, office with closet, craft room.